Project Type:
Interactive Kiosk |
Time Span:
October - December 2019 |
Role:
Interaction & Visual Designer |
Product Problem Statement
As a group, we collaborated on a Problem Statement. In this form, we answered several questions about our product, such as:
Assumption Worksheets and Affinity Mapping We started this process individually. What were some assumptions we had about our users? How would they use the kiosk? What kind of business outcomes did we have? After the three of us filled out our assumption worksheets, we met in person to affinity map our findings. From there, we were able to create a product backlog. |
The culmination of our assumptions, in affinity map format!
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We also needed to create proto-personas to better understand who we're designing for, and as a means to validate our hypotheses.
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We began paper prototyping. The three of us created this paper prototype during one of our meetings. This paper prototype would soon serve as the basis for our higher fidelity prototypes, as well as serve as a good vehicle for user testing in the following week.
Some of the challenges we faced included:
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Week One was exciting, as we finally secured an interview with Must Ministries. The interview with Must was one of the most insightful ones. We spoke with a case manager and discussed her experiences with working with homeless people, showed her the medium fidelity prototype, and got really insightful feedback from her. Some of the great takeaways we got were:
We also asked the case manager if this would be a kiosk app she would be interested in, if money wasn't an issue. She enthusiastically said that she would appreciate something like this, especially if it helps mitigate the huge stacks of paper that the shelter's intake forms require. Ultimately, we had to shift our hypothesis table and product backlog with this new notion of information. |
Must Ministries is a public, non-profit shelter that gets its funding from the Department of Housing and Urban Development. Must has 4 locations in Cobb County, Georgia
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Week Two, our final sprint week, was what truly challenged our assumptions. Our meeting with Must Ministries gave us the feedback needed to start working on a higher fidelity prototype. Thankfully, we had another interview with the CARE Center scheduled. We made sure to polish our prototype to present to the director of the CARE Center on the Kennesaw campus.
On the side, you can see a slideshow of what we had planned for a sign-up form. Unfortunately, this would later be discarded due to time constraints. |
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